Bargaining Updates and More

We are almost 4,000 Piedmont Airlines passenger service agents represented by the Communications Workers of America. As reservationist, ticket agents, gate agents, baggage service agents, customer assistance representatives and customer service supervisors; we are committed to providing the highest quality of service for all passengers. 

At dozens of stations across the United States, we help travelers get where they need to be.

In August 2012, we signed our first contract with Piedmont Airlines, providing improvements in pay, job security, health care benefits, as well as an effective grievance and arbitration processes for 3,700 agents. In late 2016, we began bargaining for a new contract in which we are fighting for fair wages and better working conditions for every Piedmont agent.